Redesigning Interview AI MVP
Redesigning
Interview AI MVP
Redesigning Interview AI MVP
July 2022 - November 2022
Team
Team of 3, Stakeholders
Team of 3, Stakeholders
Team of 3, Stakeholders
Role
UX Designer
UX Designer
UX Designer
Tool
Figma, Adobe illustrator
Figma, Adobe illustrator
Figma, Adobe illustrator
Overview
REDESIGNING INTERVIEW AI
REDESIGNING INTERVIEW AI
REDESIGNING INTERVIEW AI
I redesigned Interview AI’s minimum viable product as a UX designer.
I redesigned Interview AI’s minimum viable product as a UX designer.
Impact
Impact
Impact
Signup rate and user retention improved by 60% on the final usability testing. (Final implementation for relaunch still in progress)
Signup rate and user retention improved by 60% on the final usability testing. (Final implementation for relaunch still in progress)
Signup rate and user retention improved by 60% on the final usability testing. (Final implementation for relaunch still in progress)
100% of users have better understanding of the service.
100% of users have better understanding of the service.
100% of users have better understanding of the service.
+ 60%
+ 60%
+ 60%
Sign Up / User Retention
Sign Up / User Retention
Sign Up / User Retention
+ 100%
+ 100%
+ 100%
Service Explanation
Service Explanation
Service Explanation
About Interview AI
About Interview AI
About Interview AI
Interview AI is a startup company that provides a revolutionary service that is designed to help recruiters and hiring managers get the most out of their interviews by providing them with AI-generated interview questions that are tailored to specific job categories and positions.
Interview AI is a startup company that provides a revolutionary service that is designed to help recruiters and hiring managers get the most out of their interviews by providing them with AI-generated interview questions that are tailored to specific job categories and positions.
Services: AI generated interview questions, AI generated follow up questions, and interview summaries.
Services: AI generated interview questions, AI generated follow up questions, and interview summaries.
Interview AI Logo
Discovery
PROBLEMS
PROBLEMS
PROBLEMS
Reasons why Interview AI came to us to redesign the MVP.
Reasons why Interview AI came to us to redesign the MVP.
Low signup rate
Low signup rate
Low signup rate
InterviewAi offers users to use services without signing up with a few conditions, such as specific occupations, and seeing interview summaries.
InterviewAi offers users to use services without signing up with a few conditions, such as specific occupations, and seeing interview summaries.
Users use services and exit without signing up.
Users use services and exit without signing up.
Users use services and exit without signing up.
Orphan interviews
Orphan interviews
Orphan interviews
Many users abandon interviews without completing them.
Many users abandon interviews without completing them.
INITIAL PROJECT GOALS
INITIAL PROJECT GOALS
INITIAL PROJECT GOALS
Optimize Landing Page
Optimize Landing Page
Optimize Landing Page
Improve landing page layout and messaging to engage users effectively to raise conversion rate.
Improve landing page layout and messaging to engage users effectively to raise conversion rate.
Streamline MVP flows
Streamline MVP flows
Streamline MVP flows
Streamline the “start interviewing” flow and design for a seamless interview process to improve user retention.
Streamline the “start interviewing” flow and design for a seamless interview process to improve user retention.
Streamline the “start interviewing” flow and design for a seamless interview process to improve user retention.
CHALLENGES
CHALLENGES
CHALLENGES
Limited timeline
Limited timeline
Limited timeline
Identify and solve two main problems within a limited 4-week timeframe.
Identify and solve two main problems within a limited 4-week timeframe.
The setback of one designer opting out due to personal reasons.
The setback of one designer opting out due to personal reasons.
The setback of one designer opting out due to personal reasons.
Unreliable resources
Unreliable resources
Unreliable resources
Unable to ensure if semi-diary test results from stakeholders is unbiased since tests were done with their friends.
Unable to ensure if semi-diary test results from stakeholders is unbiased since tests were done with their friends.
Backend limitation
Backend limitation
Backend limitation
Stakeholders want designs to be as simple as possible because there’s only one freelancer developer.
Stakeholders want designs to be as simple as possible because there’s only one freelancer developer.
Final design
LANDING TO SIGNUP
LANDING TO SIGNUP
LANDING TO SIGNUP
+ 100%
user understanding benefits
+ 80%
willing to signup
START INTERVIEW TO SCRIPT BUILDER
START INTERVIEW TO SCRIPT BUILDER
START INTERVIEW TO SCRIPT BUILDER
+ 80%
easy to use
+ 80%
found it helpful
INTERVIEW TO SUMMARY
INTERVIEW TO SUMMARY
INTERVIEW TO SUMMARY
+ 80%
easy to use
+ 80%
fair assessment
Validation
PROBING DEEPER & VALIDATING PROBLEMS
PROBING DEEPER
& VALIDATING PROBLEMS
PROBING DEEPER
& VALIDATING PROBLEMS
PROBING DEEPER
& VALIDATING PROBLEMS
I conducted usability testing on existing MVP to clarify what issues cause
low signup and significant amount of orphan interviews.
I conducted usability testing on existing MVP to clarify what issues cause low signup and significant amount of orphan interviews.
2 recruiters.
3 senior level with interview experiences.
2 recruiters.
3 senior level
with interview experiences.
2 recruiters.
3 senior level
with interview experiences.
Remote
moderated testing
Remote
moderated testing
Remote
moderated testing
Users struggle with every step they took
Users struggle
with every step they took
Users struggle with every step they took
The affinity diagram contains the latest usability testing results and diary test results stakeholder provided.
The affinity diagram contains the latest usability testing results and diary test results stakeholder provided.
To assess any design flaws and identify areas of user pain points and disruptions effectively, the diagram was organized in the “start interviewing” flow with color-coded stickies highlighting different aspects of results.
To assess any design flaws and identify areas of user pain points and disruptions effectively, the diagram was organized in the “start interviewing” flow with color-coded stickies highlighting different aspects of results.
To assess any design flaws and identify areas of user pain points and disruptions effectively, the diagram was organized in the “start interviewing” flow with color-coded stickies highlighting different aspects of results.
An affinity diagram containing usability testing results and diary test results.
Green = positive comments , Red = Negative comments , Purple = recommendations.
The finding from the affinity map were striking, event through red-colored stickies and the comprehensive coverage of the map. To enhance efficiency, we transformed the affinity map into a materix map. This enabled us to prioritize solutions achievable within a three-week timeframe, focusing on maximizing positive impact on the product.
The finding from the affinity map were striking, event through red-colored stickies and the comprehensive coverage of the map. To enhance efficiency, we transformed the affinity map into a materix map. This enabled us to prioritize solutions achievable within a three-week timeframe, focusing on maximizing positive impact on the product.
Matrix map: X-axis = development time , y-axis = impact.
Matrix map:
X-axis = development time, y-axis = impact.
4 MAJOR PAIN POINTS
4 MAJOR PAIN POINTS
4 MAJOR PAIN POINTS
“It’s too wordy to scan it quickly and I still don’t know
who can benefit from this service, interviewers or candidates?”
“It’s too wordy to scan it quickly and
I still don’t know who can benefit from this service, interviewers
or candidates?”
“It’s too wordy to scan it quickly and I still don’t know
who can benefit from this service, interviewers or candidates?”
Insufficient info
Insufficient info
Insufficient info
It’s hard to know what service
the product offers.
It’s hard to know what service the product offers.
Interviewing page is not intuitive for first timers.
Interviewing page is not intuitive for first timers.
Original landing page
Disruptive UI
Disruptive UI
Disruptive UI
Irrelevant images.
Irrelevant images.
Confusing call to action buttons.
Confusing call to action buttons.
Poor visual hierarchy.
Poor visual hierarchy.
Original landing page
“Am I conducting an interview now?
I don’t know where to start and what is for what”
“Am I conducting an interview now?
I don’t know where to start and
what is for what”
“Am I conducting an interview now?
I don’t know where to start and what is for what”
Original candidate info page
Unrealistic flow
Unrealistic flow
Unrealistic flow
Start interviewing suddenly: 80% of test participants said they’d like to prep interview prior.
Start interviewing suddenly: 80% of test participants said they’d like to prep interview prior.
Disruptive signup flow: Landing page says to use the service without sign up, but signup is required to use the service.
Disruptive signup flow: Landing page says to use the service without sign up, but signup is required to use the service.
Original interview page
AI: Lack of user control
AI: Lack of user control
AI: Lack of user control
Users don’t have any control over interview questions but only AI does.
Users don’t have any control over interview questions but only AI does.
Users can’t edit/customize questions to get more tailored question.
Users can’t edit/customize questions to get more tailored question.
VISUALIZING PAIN POINTS
VISUALIZING
PAIN POINTS
VISUALIZING PAIN POINTS
Usability testing taught me poorly formed information and user-unfriendly flow cause uncertainty and too much unpleasant surprises for users. I created a journey map to help stakeholders visualize problems focusing on two main problems stakeholder want to solve.
Usability testing taught me poorly formed information and user-unfriendly flow cause uncertainty and too much unpleasant surprises for users. I created a journey map to help stakeholders visualize problems focusing on two main problems stakeholder want to solve.
User journey map: Identifying sign-up pain points and potential user quit points.
FINAL PROJECT GOALS
FINAL PROJECT GOALS
FINAL PROJECT GOALS
Optimize Landing Page
Optimize Landing Page
Optimize Landing Page
Improve landing page layout and messaging to engage users effectively to raise conversion rate.
Improve landing page layout and messaging to engage users effectively to raise conversion rate.
Improve UI
Improve UI
Improve UI
It should be easy to scan information ,and all functions should be easily discoverable.
It should be easy to scan information ,and all functions should be easily discoverable.
Streamline MVP flow
Streamline MVP flow
Streamline MVP flow
Streamline the “start interviewing” flow and design to be intuitive for a seamless interview process to improve user retention.
Streamline the “start interviewing” flow and design to be intuitive for a seamless interview process to improve user retention.
Tailored questions with/without AI
Tailored questions with/without AI
Tailored questions with/without AI
Integrate AI technology in a more usable way so that users can utilize AI to get a better and more personalized experience.
Integrate AI technology in a more usable way so that users can utilize AI to get a better and more personalized experience.
Fair score system *requested by stakeholders
Fair score system
*requested by stakeholders
Fair score system *requested by stakeholders
Improve candidate score system to be fairer.
Improve candidate score system to be fairer.
Ideation
OPTIMIZED MVP FLOW
OPTIMIZED MVP FLOW
OPTIMIZED MVP FLOW
I started ideation by creating the blueprint of MVP to ensure
a seamless experience and to cover all solutions in the redesigned MVP.
I started ideation by creating the blueprint of MVP to ensure a seamless experience and to cover all solutions in the redesigned MVP.
Redesigned user flow is focused on seamless preparation and reuse of tailored scripts for efficiency and consistency.
We have crafted a new user flow with a focus on creating a more realistic experience for interviewers during the preparation and execution of interviews with desired AI powered question building functionalities for more personalized experience.
To Achieve this, the followings were implemented:
We have crafted a new user flow with a focus on creating a more realistic experience for interviewers during the preparation and execution of interviews with desired AI powered question building functionalities for more personalized experience.
To Achieve this, the followings were implemented:
Upfront signup
Upfront signup
Upfront signup
Users can prepare interview scripts before conducting interviews, enabling them to plan and structure their interviews effectively.
Users can prepare interview scripts before conducting interviews, enabling them to plan and structure their interviews effectively.
Preparation
Preparation
Preparation
Users can prepare interview scripts before conducting interviews, enabling them to plan and structure their interviews effectively.
Users can prepare interview scripts before conducting interviews, enabling them to plan and structure their interviews effectively.
Re-use
Re-use
Re-use
Users have the ability to create a reusable foundation for interview scripts, allowing them to use it for multiple candidates applying for the same position.
Users have the ability to create a reusable foundation for interview scripts, allowing them to use it for multiple candidates applying for the same position.
Customization with/without AI
Customization with/without AI
Customization with/without AI
Users can customize their experience by generating their own questions, with or without AI assistance, and tailor evaluation rubrics to their needs.
Users can customize their experience by generating their own questions, with or without AI assistance, and tailor evaluation rubrics to their needs.
REDESIGNED MVP
REDESIGNED MVP
REDESIGNED MVP
3 main focuses of designing wireframes were:
3 main focuses of designing wireframes were:
No tedium
No tedium
No tedium
Creating interview scripts with AI requires 3-4 steps of preparation with a handful of information to read and choose. So, the goal was to streamline AI interview script preparation to minimize user effort and enhance intuitiveness, ensuring users find the process efficient and straightforward.
Creating interview scripts with AI requires 3-4 steps of preparation with a handful of information to read and choose. So, the goal was to streamline AI interview script preparation to minimize user effort and enhance intuitiveness, ensuring users find the process efficient and straightforward.
Reusable foundation
Reusable foundation
Reusable foundation
Users can save and duplicate script foundations, enabling efficient script customization for different candidates without the need to start from scratch each time.
Users can save and duplicate script foundations, enabling efficient script customization for different candidates without the need to start from scratch each time.
User control
User control
User control
We introduced "add custom questions" and "create questions with AI" features inspired by Interview AI's original AI function, offering users control and freedom in creating questions, complementing AI-generated ones.
We introduced "add custom questions" and "create questions with AI" features inspired by Interview AI's original AI function, offering users control and freedom in creating questions, complementing AI-generated ones.
ADDITIONAL DESIGN CONSTRAINTS
ADDITIONAL DESIGN CONSTRAINTS
ADDITIONAL DESIGN CONSTRAINTS
Stakeholders introduced constraints in the final design discussion that could potentially harm the user experience.
Stakeholders introduced constraints in the final design discussion that could potentially harm the user experience.
No upfront signup
No upfront signup
No upfront signup
“Signup flow is weird. I’d exit the website now.”
“Signup flow is weird. I’d exit the website now.”
“Signup flow is weird. I’d exit the website now.”
Danila, May 5th
“I expected a signup at the beginning because that’s typical for this type of product.”
“I expected a signup at the beginning because that’s typical for this type of product.”
“I expected a signup at the beginning because that’s typical for this type of product.”
Wes, May 6th
Sign up request on job selection page on current website
Sign up request on job selection page
on current website
Users were unhappy with the unfriendly sign-up process, but changing it was tough due to sign-up rate concerns. To address this, I revisited the user journey map from initial usability tests, emphasizing the current flow's issues and suggesting alternatives. This visualization aimed to ease concerns and speed up the decision-making process with stakeholders.
Users were unhappy with the unfriendly sign-up process, but changing it was tough due to sign-up rate concerns. To address this, I revisited the user journey map from initial usability tests, emphasizing the current flow's issues and suggesting alternatives. This visualization aimed to ease concerns and speed up the decision-making process with stakeholders.
Sign-up/in recommendations shared with stakeholders
Sign-up/in recommendations shared
with stakeholders
Stakeholders were strongly attached to the current sign-up process and concerned about losing sign-ups with a new flow. We couldn't A/B test due to time constraints, so we proposed making the middle of the sign-up flow clearer with disclaimers on the landing page to minimize user frustration and confusion.
Stakeholders were strongly attached to the current sign-up process and concerned about losing sign-ups with a new flow. We couldn't A/B test due to time constraints, so we proposed making the middle of the sign-up flow clearer with disclaimers on the landing page to minimize user frustration and confusion.
One script for one candidate only
One script for one candidate only
One script for one candidate only
The current service’s interview script is generated by AI 100% for one time use only for one candidate which can cause following 3 main problems.
The current service’s interview script is generated by AI 100% for one time use only for one candidate which can cause following 3 main problems.
No user control
No user control
Inconsistent questions
risking fair interviews
Inconsistent questions
risking fair interviews
Inconsistent questions
risking fair interviews
Lack of efficiency
Current scripting and interviewing flow
Current scripting and interviewing flow
AI-driven approach with limited user control and inconsistent questions for fair interviews.
AI-driven approach with limited user control and inconsistent questions for fair interviews.
Redesigned scripting and interviewing flow
Redesigned scripting and interviewing flow
Users have full control over their interviews with AI assistance, ensuring fairness and consistency.
Users have full control over their interviews with AI assistance, ensuring fairness and consistency.
I pushed for this vital flow in our design, backed by user feedback from testing and interviews. While the client understood the benefits, their main concern was backend management and restructuring. To address this, "one script for multiple candidates" feature had to be removed to accommodate their constraints.
I pushed for this vital flow in our design, backed by user feedback from testing and interviews. While the client understood the benefits, their main concern was backend management and restructuring. To address this, "one script for multiple candidates" feature had to be removed to accommodate their constraints.
No “Create quetsions with AI”
No “Create questions
with AI”
No “Create quetsions with AI”
“There no need to use an AI tool if I don’t get personalized questions.”
“There's no need to use an AI tool if I don’t get personalized questions.”
“There no need to use an AI tool
.if I don’t get personalized questions.”
Danila, May 5th
Users’ frustrations were mainly about “lack of user control” and “the feeling of AI absence,” so “Add custom questions” and “Create questions with AI” features were implemented into the new design.
Users’ frustrations were mainly about “lack of user control” and “the feeling of AI absence,” so “Add custom questions” and “Create questions with AI” features were implemented into the new design.
3rd iterated script builder wireframe with “add custom questions” & “create questions with AI”
We thought adding a new feature could significantly improve the user experience with minimal backend work. The platform already had a similar "AI follow-up questions" feature on the interviewing page that users found useful. The clients disapproved "Create questions with AI" but didn't provide specific reasons, despite user feedback supporting the feature.
We thought adding a new feature could significantly improve the user experience with minimal backend work. The platform already had a similar "AI follow-up questions" feature on the interviewing page that users found useful. The clients disapproved "Create questions with AI" but didn't provide specific reasons, despite user feedback supporting the feature.
LINEAR FLOW WITH SIMPLIFIED FEATURES
LINEAR FLOW WITH SIMPLIFIED FEATURES
LINEAR FLOW
WITH SIMPLIFIED FEATURES
LINEAR FLOW
WITH SIMPLIFIED FEATURES
Before creating a high-fidelity prototype, we redesigned the user flow to align with our clients' vision and enhance user-friendliness. We aimed to simplify the flow by eliminating steps from the initial design as per stakeholders request, resulting in a more linear user journey.
Before creating a high-fidelity prototype, we redesigned the user flow to align with our clients' vision and enhance user-friendliness. We aimed to simplify the flow by eliminating steps from the initial design as per stakeholders request, resulting in a more linear user journey.
Iterated user flow with approved designs & constraints. Keeping the original sign-up flows still seem user-unfriendly
Iterated user flow with approved designs & constraints. Keeping the original sign-up flows still seem user-unfriendly.
Iterated user flow with approved designs & constraints.
Keeping the original sign-up flows still seem user-unfriendly.
Foundation work
VISUAL IDENTITY
VISUAL IDENTITY
VISUAL IDENTITY
Ensuring trust and efficiency with design
Ensuring trust and efficiency with design
Ensuring trust and efficiency with design
I designed components and UI elements to maintain unified design voice across the device. Interview AI is a small team without an in-house designer, so I made the components easily accessible so that the interview AI team can reuse the components after the project is complete.
I designed components and UI elements to maintain unified design voice across the device. Interview AI is a small team without an in-house designer, so I made the components easily accessible so that the interview AI team can reuse the components after the project is complete.
Goal 1
OPTIMIZING LANDING PAGE
OPTIMIZING
LANDING PAGE
OPTIMIZING LANDING PAGE
Clear message for user engagement
Clear message
for user engagement
Clear message for user engagement
During usability testing, users didn’t understand what service the product offers. Many of those wanted to leave the website.
During usability testing, users didn’t understand what service the product offers. Many of those wanted to leave the website.
What we observed from usability testing was that users swiftly scan the landing page to decide whether to continue or use the service with or without logging in.
What we observed from usability testing was that users swiftly scan the landing page to decide whether to continue or use the service with or without logging in.
I designed a streamlined landing page to enhance user experience, boost sign-up rates, and improve user retention. It allows users to quickly grasp the service and its value.
I designed a streamlined landing page to enhance user experience, boost sign-up rates, and improve user retention. It allows users to quickly grasp the service and its value.
Goal 2
Improve user interface
Improve user interface
Improve user interface
Better user experience with clear interface
Better user experience
with clear interface
Better user experience with clear interface
The original design’s UI was unorganized, so that users couldn’t discover/utilize the product’s core functionality.
The original design’s UI was unorganized, so that users couldn’t discover/utilize the product’s core functionality.
The interface should give users a sense of the brand attributes, such as efficient, trustworthy, helpful, and fair.
Design nationale
Design nationale
Design nationale
I designed the interface to help users get a better sense of:
I designed the interface to help users get a better sense of:
where they need to make a decision. (CTA)
where they need to make a decision. (CTA)
Professional look to build a secure relationship with the product.
Professional look to build a secure relationship with the product.
what functions users can utilize.
what functions users can utilize.
what functions users can utilize.
Goal 3
Streamline MVP flow
Streamline MVP flow
Streamline MVP flow
Realistic interview prep
Realistic interview prep
Realistic interview prep
100% users want to prepare interview questions before conducting interviews.
100% users want to prepare interview questions before conducting interviews.
The original product was missing interview preparation steps.
The original product was missing interview preparation steps.
AI creating interview questions based on candidates’ names and occupations can’t deliver personalized questions to users.
AI creating interview questions based on candidates’ names and occupations can’t deliver personalized questions to users.
I and my team designed “start interview” flow including more detailed candidate info and prep interview questions for users to conduct successful interviews.
I and my team designed “start interview” flow including more detailed candidate info and prep interview questions for users to conduct successful interviews.
Design nationale
Design nationale
Design nationale
I designed the flow to provide users:
I designed the flow to provide users:
clear & intuitive interview preparation.
clear & intuitive interview preparation.
more tailored & personalized questions for successful interviews.
more tailored & personalized questions for successful interviews.
more user control over questions by providing “add custom questions” and replacing and choosing AI questions.
more user control over questions by providing “add custom questions” and replacing and choosing AI questions.
a chance to get familiar with questions they will ask candidates.
a chance to get familiar with questions they will ask candidates.
a chance to prepare and save drafts for later.
Goal 4
TAILORED QUESTIONS W & W/O AI
TAILORED QUESTIONS W & W/O AI
TAILORED QUESTIONS W & W/O AI
More user control for personalized experience
More user control for personalized experience
More user control for personalized experience
One of the findings from the usability testing was that the users think AI generated questions are too generic and didn’t feel presence of AI.
One of the findings from the usability testing was that the users think AI generated questions are too generic and didn’t feel presence of AI.
Users want to get more tailored & personalized questions from AI.
Users want to get more tailored & personalized questions from AI.
Users want to create their own questions without AI.
Users want to create their own questions without AI.
Detailed input for tailored questions
Detailed input
for tailored questions
Detailed input for tailored questions
Tailored questions can be generated with more detailed & specific inputs, so I integrated skill factor input to interview prep process.
Tailored questions can be generated with more detailed & specific inputs, so I integrated skill factor input to interview prep process.
Skill factors can be added manually from users or transferred from resume upload.
Skill factors can be added manually from users or transferred from resume upload.
More user control
More user control
Users can review and choose AI generated questions.
Users can review and choose AI generated questions.
Users can create their own questions and rubric criteria.
Users can create their own questions and rubric criteria.
Goal 5
FAIR SCORE SYSTEM
FAIR SCORE SYSTEM
FAIR SCORE SYSTEM
Fair assessment for fair hiring
Fair assessment for fair hiring
Fair assessment for fair hiring
Fair assessments through AI-generated evaluation.
Fair assessments through AI-generated evaluation.
Users can evaluate candidates’ answers by choosing numbers from Likert scale-inspired system to get detailed interview summaries for efficient and fair hiring.
Users can evaluate candidates’ answers by choosing numbers from Likert
scale-inspired system to get detailed interview summaries for efficient and fair hiring.
Future recommendations
FOR SUCCESSFUL GROWTH
FOR SUCCESSFUL GROWTH
FOR SUCCESSFUL GROWTH
Providing short-term and long-term recommendation was a part of given project scope from stakeholders due to their current financial and backend limitation. Therefore, I and team members put together recommendations for them .
Providing short-term and long-term recommendations was a part of given project scope from stakeholders due to their current financial and backend limitations. Therefore, I and team members put together recommendations for them .
General recommendations
General recommendations
General recommendations
Select a specific target audience to optimize visual design and effectiveness.
Select a specific target audience
to optimize visual design and effectiveness.
Select a specific target audience to optimize visual design and effectiveness.
Focus on segments like inexperienced interviewers, domain non-experts, or startups vs. enterprise for a tailored solution. This will effectively achieve desired outcomes, such as increased sign-up rates.
Focus on segments like inexperienced interviewers, domain non-experts, or startups vs. enterprise for a tailored solution. This will effectively achieve desired outcomes, such as increased sign-up rates.
Think about scalability
Think about scalability
Think about scalability
and what needs to happen on both design and development front to be usable in the future when there is a large scale of users
and what needs to happen on both design and development front to be usable in the future when there is a large scale of users
Incorporate a business model
Incorporate a business model
Incorporate a business model
early on and set up metrics and analytics to have hard data and be aware of biased metrics (and why they are not reliable)
early on and set up metrics and analytics to have hard data and be aware of biased metrics (and why they are not reliable)
Rethink about AI follow-up question feature
Rethink about AI follow-up question feature
Rethink about AI follow-up question feature
During testing, we noticed users found the follow up question feature to be more confusing than useful. We have tried to solve this in our latest design, but it requires testing to validate.
During testing, we noticed users found the follow up question feature to be more confusing than useful. We have tried to solve this in our latest design, but it requires testing to validate.
Short-term recommendations
Short-term recommendations
Users need to be able to their scripts by role/position.
Users need to be able to their scripts by role/position.
Users need to be able to their scripts
by role/position.
This will help users re-use the same script with other candidates (saves time) and helps with standardization (reduce bias in hiring decision).
Users need more AI involvement
Users need more AI involvement
Users need more AI involvement
Users need the AI to generate questions and an evaluation rubric based on the resume to get tailored & personalized questions for the interview (helps save time).
Users need the AI to generate questions and an evaluation rubric based on the resume to get tailored & personalized questions for the interview (helps save time).
More automation functions with/without AI
More automation functions with/without AI
More automation functions with/without AI
such as recording, transcription of interviews for users to focus on interviews solely and to save time entering data manually.
such as recording, transcription of interviews for users to focus on interviews solely and to save time entering data manually.
Upfront signup or remove middle signup
Upfront signup or remove middle signup
Upfront signup or remove middle signup
so that users’ interview sessions don’t get interrupted and reduce the risk of opting out so that users can experience the full benefits of the product.
so that users’ interview sessions don’t get interrupted and reduce the risk of opting out so that users can experience the full benefits of the product.
Long-term recommendations
Long-term recommendations
Users need the AI to learn from their most commonly asked questions
Users need the AI to learn from their most commonly asked questions
Users need the AI to learn from their most commonly asked questions
for a position so that they can get tailored recommendations that will help them improve the quality of their interview questions.
for a position so that they can get tailored recommendations that will help them improve the quality of their interview questions.
Users need Interview AI to integrate with other ATS systems
Users need Interview AI to integrate with other ATS systems
Users need Interview AI to integrate with other ATS systems
so that they can have a clear track record of the candidates that they interview.
so that they can have a clear track record of the candidates that they interview.
Reflection
LEADERLESS TEAMWORK
& UNEXPECTED CONSTRAINTS
LEADERLESS TEAMWORK
& UNEXPECTED CONSTRAINTS
LEADERLESS TEAMWORK
& UNEXPECTED CONSTRAINTS
The InterviewAI design team, comprising four members, operated without a designated leader, fostering open idea exchange initially. However, this led to challenges in project scope and decision-making. One member also left the project early for personal reasons. During this phase, I gained experience in motivating team members, asking critical questions, and refining solutions to keep us on track.
In our time-constrained four-week project, we worked diligently to define the project scope with stakeholders. Unexpected challenges, such as backend constraints, emerged after our pre-final design presentation. Despite occasional setbacks, I learned to maintain a positive attitude, effectively communicate with stakeholders, and the importance of problem-solving and teamwork to design optimal solutions within constraints.
I look forward to the product launch, user feedback, and applying the lessons learned to future projects.
The InterviewAI design team, comprising four members, operated without a designated leader, fostering open idea exchange initially. However, this led to challenges in project scope and decision-making. One member also left the project early for personal reasons. During this phase, I gained experience motivating team members, asking critical questions, and refining solutions to keep us on track.
In our time-constrained four-week project, we worked diligently to define the project scope with stakeholders. Unexpected challenges, such as backend constraints, emerged after our pre-final design presentation. Despite occasional setbacks, I learned to maintain a positive attitude, effectively communicate with stakeholders, and the importance of problem-solving and teamwork to design optimal solutions within constraints.
I look forward to the product launch, user feedback, and applying the lessons learned to future projects.
