Sustainable & holistic mobility exercise
July 2022 - November 2022
Role
Product Designer
Tool
Figma, Adobe illustrator
Sustainable & holistic mobility exercise
Sustainable & holistic mobility exercise
Sustainable & holistic mobility exercise
July 2022 - November 2022
Role
Product Designer
Product Designer
Tool
Figma, Adobe illustrator
Figma,
Adobe illustrator
Overview
About Poise
About Poise
Overview
About Poise
Poise is a versatile app blending mobility exercises and meditation in a cognitive behavior therapy approach, offering users a comprehensive and sustainable approach to self-care for both body and mind. Poise empowers users to create personalized workout and meditation classes tailored to their unique needs and preferences for a truly tailored self-care experience.
Poise is a versatile app blending mobility exercises and meditation in a cognitive behavior therapy approach, offering users a comprehensive and sustainable approach to self-care for both body and mind. Poise empowers users to create personalized workout and meditation classes tailored to their unique needs and preferences for a truly tailored self-care experience.
Poise is a solo project in which I developed the idea, conducted research, interviewed, tested, and iterated, weaving intention into every pixel.
Poise is a solo project in which I developed the idea, conducted research, interviewed, tested, and iterated, weaving intention into every pixel.
Poise Logo
DESIGNING PERSONALIZED JOURNEY
TO HEALTHY BODY & MIND
DESIGNING
PERSONALIZED JOURNEY
TO HEALTHY BODY & MIND
DESIGNING PERSONALIZED JOURNEY
TO HEALTHY BODY & MIND
My personal experience with chronic pain and multiple visits to physical therapists and chiropractors led me to question why I couldn't effectively manage my symptoms despite years of treatment. The pandemic further emphasized the need for a solution. I recognized the importance of forming long-term habits to minimize and prevent recurring pain but understood that it's a challenge for many. Consequently, I set out to design a product aimed at assisting people dealing with low to moderate chronic pain.
My personal experience with chronic pain and multiple visits to physical therapists and chiropractors led me to question why I couldn't effectively manage my symptoms despite years of treatment. The pandemic further emphasized the need for a solution. I recognized the importance of forming long-term habits to minimize and prevent recurring pain but understood that it's a challenge for many. Consequently, I set out to design a product aimed at assisting people dealing with low to moderate chronic pain.
1 in 5 adults in the U.S.
suffer chronic pain.
1 in 5 adults in the U.S.
suffer chronic pain.
1 in 5 adults in the U.S.
suffer chronic pain.
Common causes:
daily activities
Common causes:
daily activities
Common causes:
daily activities
Most of this pain is
preventative.
Most of this pain is
preventative.
Most of this pain is
preventative.
Early thoughts: Why can’t we break “the cycle”?
Early thoughts:
Why can’t we break “the cycle”?
PROBLEMS
PROBLEMS
PROBLEMS
There are 3 outstanding blockages toward people’s goals.
There are 3 outstanding blockages toward people’s goals.
Lack of holistic approach
Lack of holistic approach
Lack of holistic approach
Pain management can be effective when users strengthen not only the body but also the mind.
Pain management can be effective when users strengthen not only the body but also the mind.
Studies show that cognitive behavioral therapy is an essential part of pain management and overall health.
Studies show that cognitive behavioral therapy is an essential part of pain management and overall health.
Studies show that cognitive behavioral therapy is an essential part of pain management and overall health.
Studies show that cognitive behavioral therapy is an essential part of pain management and overall health.
Lack of personalization
Lack of personalization
Lack of personalization
Users want complete control of their workouts, including sound and instruction, to create their workout sessions to make workouts a part of their daily routine.
Users want complete control of their workouts, including sound and instruction, to create their workout sessions to make workouts a part of their daily routine.
Lack of motivator
Lack of motivator
Lack of motivator
There are not many communication tools to motivate each other within users.
There are not many communication tools to motivate each other within users.
There’s not enough motivational information for users, such as workout benefits, progress, etc.
There’s not enough motivational information for users, such as workout benefits, progress, etc.
PROJECT GOALS
PROJECT GOALS
Holistic experience
Holistic experience
How might we provide a mobility exercise experience in a holistic approach to strenthen the mind and body?
How might we provide a mobility exercise experience in a holistic approach to strenthen the mind and body?
Optimal personalization
Optimal personalization
How might we provide an optimally personalized mobility exercise experience to make users’ exercise more accessible and fun?
How might we provide an optimally personalized mobility exercise experience to make users’ exercise more accessible and fun?
Motivators
Motivators
How might we provoke accountability and encourage users to motivate them to get back to exercise regularly?
How might we provoke accountability and encourage users to motivate them to get back to exercise regularly?
Discovery
Initial desk research
Initial desk research
LIFESTYLE INTERVENTIONS & CBT
LIFESTYLE INTERVENTIONS & CBT
LIFESTYLE INTERVENTIONS & CBT
I learned current pain relief treatment status, what people looking for
and how the pain impacts their lives by desk research.
I learned about current pain relief treatment status, what people are looking for, and how pain impacts their lives through desk research.
findings from the initial desk research are:
findings from the initial desk research are:
findings from the initial desk research are:
People with chronic pain experience 22% reduction in daily activities, 24% reduction in social engagement, and 49% in work limitations.
People with chronic pain experience 22% reduction in daily activities, 24% reduction in social engagement, and 49% in work limitations.
Psychological treatments are a crucial component of pain management. The most common psychological intervention for pain is cognitive behavioral therapy(CBT).
Psychological treatments are a crucial component of pain management. The most common psychological intervention for pain is cognitive behavioral therapy(CBT).
Lifestyle interventions ease chronic pain, such as getting enough sleep and exercising regularly.
Lifestyle interventions ease chronic pain, such as getting enough sleep and exercising regularly.
Competitive analysis
Competitive analysis
Abundant content, but without CBT
Abundant content,
but without CBT
Abundant content, but without CBT
I examined related apps and read user reviews to learn more about what users appreciate and want and don’t want.
I examined related apps and read user reviews to learn more about what users appreciate and want and don’t want.
YouTube stands out as a popular pain relief resource due to its accessibility, abundant content, and free access. However, it lacks essential user-centric features because it primarily serves as a video platform.
YouTube stands out as a popular pain relief resource due to its accessibility, abundant content, and free access. However, it lacks essential user-centric features because it primarily serves as a video platform.
Finding a product integrated with CBT (Cognitive Behavioral Therapy) proved to be challenging.
Finding a product integrated with CBT (Cognitive Behavioral Therapy) proved to be challenging.
User reviews consistently highlight the need for personalization features to accommodate their busy lives effectively.
User reviews consistently highlight the need for personalization features to accommodate their busy lives effectively.
Different lifestyles and needs
with the same goal
Different lifestyles and needs with the same goal
Different lifestyles and needs
with the same goal
I conduct remote user interviews with selected 5 screening survey participants to learn:
I conduct remote user interviews with selected 5 screening survey participants to learn:
What they benefit from the current products they are using.
What they benefit from the current products they are using.
What pain points they have on their way toward their goal.
What pain points they have on their way toward their goal.
Imagination: What function do you want the most?
Imagination: What function do you want the most?
7 / 95 most repeated user interview comments and a unique idea.
7 / 95 most repeated user interview comments and a unique idea.
Original affinity map
Original affinity map
Interview notes are organized as an affinity map and distilled into core findings
Interview notes are organized as an affinity map and distilled into core findings
Define
Distilling all research into insights
Distilling all research
into insights
Distilling all research into insights
Personalization, Mind & Body, Motivator
Personalization,
Mind & Body, Motivator
Personalization, Mind & Body, Motivator
I created an insight flow map to keep track of users’ voices while evolving them into key insights. This way, I could focus on users’ needs without being sidetracked.
What users need from their workout products to get to their goals of a healthy body without chronic pain is narrowed down to 3 main categories: personalization, mind & body, and motivator.
I created an insight flow map to keep track of users’ voices while evolving them into key insights. This way, I could focus on users’ needs without being sidetracked.
What users need from their workout products to get to their goals of a healthy body without chronic pain is narrowed down to 3 main categories: personalization, mind & body, and motivator.
Insight flow map contains all research results then evolved them into key insights
Ideate & Design
Key insights to design assets
Key insights to design assets
Key insights to design assets
Focusing on details for optimal personalization
Focusing on details for
optimal personalization
Focusing on details
for optimal personalization
Focusing on details
for optimal personalization
I started writing down possible design assets as they come to my mind while keeping my insight flow chart close to not get sidetracked. Then narrowed them down to below asset lists.
I focused on the important ideas that users need to form a habit of exercising that eventually lead them to their goal, healthy and pain-free body.
I started writing down possible design assets as they come to my mind while keeping my insight flow chart close to not get sidetracked. Then narrowed them down to below asset lists.
I focused on the important ideas that users need to form a habit of exercising that eventually lead them to their goal, healthy and pain-free body.
Optimal personalization, so that users can create and enjoy their exercise.
Optimal personalization, so that users can create and enjoy their exercise.
Training mind and body at once.
Training mind and body at once.
Providing essential information to educate and motivate users.
Providing essential information to educate and motivate users.
Content: Play, Pause, remind, stop, and skip.
Countdown time customization.
Rest time customization.
Length of exercises customization.
Content: Play, Pause, remind, stop, and skip.
Countdown time customization.
Rest time customization.
Length of exercises customization.
Voice instruction on/off.
Subtitle on/off.
Different voice instruction options.
System background sound & music options.
Play own music with Apple music & Spotify.
Voice instruction on/off.
Subtitle on/off.
Different voice instruction options.
System background sound & music options.
Play own music with Apple music & Spotify.
Add to favorite.
Editing existing playlists.
Creating own playlists.
Add to favorite.
Editing existing playlists.
Creating own playlists.
Publishing playlists to share with other users.
Like and comment feature on playlists.
Publishing playlists to share with other users.
Like and comment feature on playlists.
Written benefit explanation for each exercise.
Essential tips/articles to educate and assist users.
Written benefit explanation for each exercise.
Essential tips/articles to educate and assist users.
Progress statistics.
Calendar.
History.
BMI.
Progress statistics.
Calendar.
History.
BMI.
Meditation sessions in workout classes and alone.
Tips for mindfulness.
Meditation sessions in workout classes and alone.
Tips for mindfulness.
Keep it simple
KEEP IT SIMPLE
Keep it simple
While I was structuring the skeleton of the product, the challenge was to implement features from the ideation state to the information architecture to lower users’ cognitive load. I built the information architecture that is simple and familiar to users to lower users’ cognitive load.
While I was structuring the skeleton of the product, the challenge was to implement features from the ideation state to the information architecture to lower users’ cognitive load. I built the information architecture that is simple and familiar to users to lower users’ cognitive load.
information architecture that is simple and familiar to users to lower users’ cognitive load
The challenge to implement features minimally
THE CHALLENGE TO IMPLEMENT FEATURES MINIMALLY
The challenge
to implement features minimally
The challenge
to implement features minimally
Rapid sketching sessions with divergent thinking helped me generate wireframes and refine ideas from the ideation stage to red route user flows.
Rapid sketching sessions with divergent thinking helped me generate wireframes and refine ideas from the ideation stage to red route user flows.
Red route user flow 1 : On boarding
Red route user flow 1 :
Onboarding
Red route user flow 1 : On boarding
Getting to know users
to offer personalized experience
Getting to know users
to offer personalized experience
Getting to know users
to offer personalized experience
Onboarding user flow was focused on :
brief product benefit explanation to inform and excite users.
seamless user assessment for personalized programs.
encouraging users to signup for premium membership for better experience.
Red route user flow 2 : Workout after editing sound & music
Red route user flow 2 :
Workout after editing
sound & music
Red route user flow 2 :
Workout after editing sound & music
Seamless process of personalization
Seamless process of personalization
Seamless process of personalization
Workout and editing sound & music user flow was focused on :
Workout and editing sound & music user flow was focused on :
intuitive navigation to find workouts and sound menu easily.
intuitive navigation to find workouts and sound menu easily.
hassle-free sound and music options on one screen.
hassle-free sound and music options on one screen.
Validating initial ideas
Validating initial ideas
Validating initial ideas
Use words that users use
Use words that users use
Use words that users use
Guerrilla test sessions with 5 participants helped me redefine the scope for a more impactful solution and intuitive designs
I observed participants complete 2 tasks using 2 red route user flow in person to check..
Guerrilla test sessions with 5 participants helped me redefine the scope for a more impactful solution and intuitive designs
I observed participants complete 2 tasks using 2 red route user flow in person to check..
Test1 : Play & quit class
Test1 :
Play & quit class
Test1 : Play & quit class
Given task
Play the “neck & shoulder pain relief” physio class and
skip 1st exercise, then quit 2nd exercise giving any comments.
Given task
Play the “neck & shoulder pain relief” physio class and skip 1st exercise, then quit 2nd exercise giving any comments.
Given task
Play the “neck & shoulder pain relief” physio class and
skip 1st exercise, then quit 2nd exercise giving any comments.
Task Completion Percentage
Task Completion Percentage
Task Completion Percentage
Test2 : Add a class to the playlist
Test2 :
Add a class to the playlist
Test2 : Add a class to the playlist
Given task
Save “neck and shoulder pain relief” class to access easily next time.
Given task
Save “neck and shoulder pain relief” class to access easily next time.
Task Completion Percentage
Task Completion Percentage
Key learnings from the guerrilla test
Key learnings
from the guerrilla test
Key learnings from the guerrilla test
Unfamiliar terms including “physio”
Unfamiliar terms including “physio”
Unfamiliar terms including “physio”
60%-80% users wasn’t familiar with the term “physio” so they failed to navigate.
60%-80% users wasn’t familiar with the term “physio” so they failed to navigate.
Unclear CTA: quitting exercise
Unclear CTA:
quitting exercise
Unclear CTA: quitting exercise
50% of users took some time to figure out to quit an exercise. They said it wasn’t easy to recognize icons intuitively, so we may test this again at the usability testing state.
50% of users took some time to figure out to quit an exercise. They said it wasn’t easy to recognize icons intuitively, so we may test this again at the usability testing state.
100% users find the design easy to follow
100% users find the design easy to follow
100% users find the design easy to follow
All participants said the interface is intuitive and easy to navigate, and the functions are on point.
All participants said the interface is intuitive and easy to navigate, and the functions are on point.
Brand personality
Brand personality
Brand personality
Welcome to Poise
Welcome to Poise
Welcome to Poise
Brand personality
Brand personality
Brand personality
Poise has an inspiring purpose that goes beyond physical health and makes a lasting difference in people’s lives.
Poise has an inspiring purpose that goes beyond physical health and makes a lasting difference in people’s lives.
Brand attributes
Brand attributes
Brand attributes
Inclusive, Boundary-less, Caring, Inspiring.
Inclusive, Boundary-less, Caring, Inspiring.
Color Palette
Color Palette
Color Palette
Inspired by sunset to convey nature’s balanced ,inspiring, and dynamic energy.
Inspiring lavender means Spirituality, Enlightens, Inspires, and Encourages.
Caring Mango means Optimism,
Stimulates, Warmth, and Creativity.
Inspired by sunset to convey nature’s balanced ,inspiring, and dynamic energy.
Inspiring lavender means Spirituality, Enlightens, Inspires, and Encourages.
Caring Mango means Optimism, Stimulates, Warmth, and Creativity.
Inspired by sunset to convey nature’s balanced ,inspiring, and dynamic energy.
Inspiring lavender means Spirituality, Enlightens, Inspires, and Encourages.
Caring Mango means Optimism, Stimulates, Warmth, and Creativity.
UI Elements
UI Elements
UI Elements
Fonts
Fonts
Fonts
All Round Gothic for Logo.
All Round Gothic for Logo.
All Round Gothic for Logo.
San Francisco Pro for contents to deliver all contents clear in iOS.
San Francisco Pro for contents to deliver all contents clear in iOS.
San Francisco Pro for contents to deliver all contents clear in iOS.
Font Family
Font Family
San Francisco Pro
San Francisco Pro
a b c d e f g h i j k l m n o p q r s t u v w x y z
a b c d e f g h i j k l m n o p q r s t u v w x y z
A B C D E F G H I J K L M N O P Q R S T U W X Y Z
A B C D E F G H I J K L M N O P Q R S T U W X Y Z
Header and Body
Header and Body
This is Header Size & Weight: 34 px, bold
This is Sub Header 1 Size & Weight: 28 px, bold
This is Sub Header 2 Size & Weight: 24 px, semi bold
This is Sub Header 3 Size & Weight: 20 px, medium
This is Body 1 Size & Weight: 17 px, medium
This is Body 2 Size & Weight: 14 px, medium
Test & Iterate
Validating core features
Validating core features
Validating core features
All about details and familiarity
All about details and familiarity
All about details and familiarity
Usability testing with 5 participants on the first high-fidelity taught me valuable insights and made me one step closer to users.
What I learned from the test sessions are...
Usability testing with 5 participants on the first high-fidelity taught me valuable insights and made me one step closer to users.
What I learned from the test sessions are...
Discoverability
Discoverability
Discoverability
Designs I thought it would be very easy to navigate wasn’t clear to users.
Designs I thought it would be very easy to navigate wasn’t clear to users.
Familiar motion
Familiar motion
Familiar motion
Always use familiar motion that users are used to.
Always use familiar motion that users are used to.
Small changes can make meaningful differences
Small changes can make meaningful differences
Small changes can make meaningful differences
Small and articulated design change can give positive impact to designs.
Small and articulated design change can give positive impact to designs.
Test1 : On boarding
Test1 : On boarding
Test1 : On boarding
Given task
Please complete onboarding process as a new Poise user.
Given task
Please complete onboarding process as a new Poise user.
Given task
Please complete onboarding process as a new Poise user.
Task Completion Percentage
Task Completion Percentage
Task Completion Percentage
100% Users said the on boarding flow is easy to follow and the atmosphere is pleasing.
100% Users said the on boarding flow is easy to follow and the atmosphere is pleasing.
Navigating
UI Positivity
Test2: Taks a class
Test2: Taks a class
Test2: Taks a class
Given task
Play a class with sound & music settings editing
Given task
Play a class with sound & music settings editing
Given task
Play a class with sound & music settings editing
Task Completion Percentage
Task Completion Percentage
Task Completion Percentage
40% of users had a hard time navigating “workouts” on the classes page.
40% of users had a hard time navigating “workouts” on the classes page.
Navigating
UI Positivity
Test3: Editing and playlist
Test3: Editing and playlist
Test3: Editing and playlist
Given task
Edit a class as you prefer and save the class to access easily next time.
Given task
Edit a class as you prefer and save the class to access easily next time.
Given task
Edit a class as you prefer and save the class to access easily next time.
Task Completion Percentage
Task Completion Percentage
Task Completion Percentage
40% of users had a hard time saving the class to the playlists.
Navigating
UI Positivity
Final design
Goal 1
Goal 1
Goal 1
Holistic Experience
Holistic Experience
Holistic Experience
Numerous studies affirm the effectiveness of cognitive behavioral therapy (CBT) for pain relief, particularly in self-directed forms like meditation. Meditation not only aids pain relief but also enhances overall mental health. With this knowledge, I designed "Poise" as a hybrid exercise product, integrating meditation and essential mental health guidance.
Goal 2
Goal 2
Goal 2
Optimal personalization
Optimal personalization
Optimal personalization
80% of user interview participants mentioned pain points related to workout video content, including repeated introductions, unwanted background music, and annoying instruction voices. I aimed to address these concerns by designing customizable products that maintain simplicity that can lead users to enjoy every customized session and ultimately help them form habits.
80% of user interview participants mentioned pain points related to workout video content, including repeated introductions, unwanted background music, and annoying instruction voices. I aimed to address these concerns by designing customizable products that maintain simplicity that can lead users to enjoy every customized session and ultimately help them form habits.
User interviews revealed that users had to endure unwanted exercises in pre-made non-edited programs, causing frustration and boredom. To address this, I designed customizable features that empower users to edit or create workouts tailored to their needs, preferences, and schedules.
User interviews revealed that users had to endure unwanted exercises in pre-made non-edited programs, causing frustration and boredom. To address this, I designed customizable features that empower users to edit or create workouts tailored to their needs, preferences, and schedules.
Delete
unwanted
exercise
Change
order
Edited class
indicator to
remind users
Change
exercise
duration
Let users know
the original class
can be restored
when users want
Goal 3
Goal 3
Goal 3
Motivator
Motivator
Motivator
As one of motivators, I designed streak challenge that users can participate. Place the reminder and quick access CTA on the main page to motivate users to get back.
User interviews uncovered a strong desire to save favorite exercise programs for quick access, so that they don’t lose momentum. To address this need, I created a "Poise" playlists page, allowing users to save both pre-made and edited classes.
**Future iterations will include the ability to publish and share user-generated playlists with others, so that users can communicate and motivate each other by exercising each other’s playlists, although this feature is not included in the initial MVP.
Reflection
Don’t consider yourself as a user
Don’t consider yourself as a user
Don’t consider yourself as a user
I was surprised many of my confident assumptions were not correct after I spent a lot of time in my quantitative and qualitative research phases to understand users’ pain points and what they want to devise a realistic solution that could work for everyone who wants to improve their issues. After several rounds of interviews and usability tests with users, I learned how different the priorities are for everyone including myself and that a solution isn’t always a one size fits all situation. I learned the most important lesson from my very first project that “always listen to users and get insights and facts from testing.
I was surprised many of my confident assumptions were not correct after I spent a lot of time in my quantitative and qualitative research phases to understand users’ pain points and what they want to devise a realistic solution that could work for everyone who wants to improve their issues. After several rounds of interviews and usability tests with users, I learned how different the priorities are for everyone including myself and that a solution isn’t always a one size fits all situation. I learned the most important lesson from my very first project that “always listen to users and get insights and facts from testing.
